Delivery information

Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer

  • Delivery starts from £3.95 for small items
  • Free Delivery is available on all Orders over £100*
  • We offer a free Click & Collect service to a growing set of locations across the UK
  • We ship all across the UK & to over 30 European countries**
  • Our standard delivery is 3-5 working days however we offer a next day delivery service subject to our current cut off time (please see below).
  • Can't be in during the week? We offer both a Saturday & Sunday delivery service***

* free delivery is only available to the UK mainland and there maybe be some exclusions on certain products to certain postcodes including the Scottish Highlands.
** we can only ship non bulky & non fragile items to EU destinations, prices are quoted per box.
*** There may be exclusions on certain large items like garden furniture.

Click and Collect

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.

Location Delivery Day Address Opening Times
Birmingham Tuesday
  Units 20-21 Gravelly Industrial Park
Birmingham
West Midlands, B24 8HZ
Mon-Fri 5am-3pm
Sat 5am-12
Bournemouth Thursday
  Whittingtons Station Approach
Boscombe
Bournemouth, BH1 4NB
Mon-Fri 8am-4pm
Sat 8am-12
Leicester Tuesday
  90 Commercial Square
Freemans Common
Leicester, LE2 7SR
Mon-Fri 6am-4pm
Sat 6am-2pm
Sun 10am-2pm
Norwich Thursday
  7 Frensham Road
Sweet Briar Industrial Estate
Norwich, NR3 2BT
Mon-Fri 9am-5pm
Sat 9am-13pm
Sun 10am-2pm
Nottingham Wednesday
  Victoria Parkway
Netherfield
Nottingham, NG4 2PA
Mon-Fri 9am-5pm
Sat&Sun 10am-4pm
Rothley, Leicestershire Every Day
  UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL
Mon-Fri 9am-5pm
Sheffield Wednesday
  South Yorks Produce Centre
Parkway Drive
Sheffield, S9 4WN
Mon-Fri 5am-3pm
Sat 5am-12:30pm
Sun 10am-2pm
Waltham Cross Wednesday
  Eleanor Trade Centre
Trust Road
Waltham Cross
Hertfordshire, EN8 7HF
Mon-Fri 7am-5pm
Sat 8am-2pm
Sun 10am-3pm
Please note we cannot guarantee a delivery time frame for collection orders. If you want to know the quickest time to receive an order at your local depot, please phone

Standard Delivery

Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.

Cart Contents Delivery Charge

Cart contains a small sized items. Eg. pins, balloons, confetti etc.

Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.

£3.95

Cart contains medium sized items. E.g. ribbons, books, floral sundries, bags etc.

Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.

£5.50
Glassware, Fragile Items, Bulky Items, Heavy Items, Floral Foam £8.99
Any Items over £100 Free

Express Delivery

Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 2pm) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.

Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver

Order Value Delivery Charge
Orders under £100 £10.98
Orders under £216 £7.99
Order over £216 Free

Weekend Delivery

Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.

You can choose whether you would like a Saturday or Sunday delivery at checkout. Typically Saturday deliveries happen between the hours of 8am and 12noon and Sunday deliveries are between 8am and 6pm. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.

Order Value Delivery Charge
Less than £216 £14.99
More than £216 Weekend Delivery Unavailable

Other UK & Northern Ireland

Shipping Rates for Scottish Highlands, Offshore Islands & Northern Ireland. Please note we cannot offer a next day or weekend service to these destinations and these deliveries can take up to 7 working days to reach some destinations. Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV, KA27-28, KW, PA20-78, PH19-26, PH30-50, ZE1-3, TR21-25)
Destination Contents Order Value Cost
Northern Ireland, Scottish Highlands & Islands Small & Medium Items Under £300 £8.99
Northern Ireland, Scottish Highlands & Islands Large & Fragile Items Under £300 £19.99
Northern Ireland, Scottish Highlands & Islands All Standard Items Over £300 Free
Northern Ireland, Scottish Highlands & Islands Oversize Items Any Value £29.99

Channel Islands, Ireland & Further EU Destinations

We ship to over 30 different countries across the EU, each country is part of a zone. See which zone they fit into in our table below and the associated costs with them.

Please note we cannot offer a next day or weekend service to these destinations and we do NOT insure deliveries outside of the UK. Lead times may vary and can anything from 2-10 working days. If you would like more details please phone .

Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.

Please note these prices are inclusive of VAT. If you have a valid EU VAT Registration number, you will not be charged VAT, please contact us before making an order
Destination < £l00 £l00 -
£199
£200 -
£299
£300+
Channel Islands, Ireland, Belgium, France, Germany, Luxembourg, Netherlands £14.99 £19.99 £29.99 Quotation Only
Austria, Denmark, Switzerland* £17.99 £24.99 £34.99 Quotation Only
Czech Republic, Italy, Slovakia, Spain £24.99 £35.00 £42.00 Quotation Only
Estonia, Finland, Hungry, Poland, Portugal, Sweden, Slovenia, Bosnia-Herzgovina*, Bulgaria £29.99 £49.99 Quotation Only Quotation Only
Croatia, Greece, Latvia, Lithuania, Montenegro, Norway*, Romania, Serbia* Quotation Only Quotation Only Quotation Only Quotation Only
Any Oversize Items Quotation Only Quotation Only Quotation Only Quotation Only

* Please note that a £25 custom charge is applicable on these countries

Shipping of Glass Items

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.

We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.

Shipping of Bulky Items (e.g. Garden Furniture)

Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.

Signing for your order

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.