Free Delivery in all Orders over £60

We offer free delivery on all orders with a value of £60 or more. All orders for less than £60 will carry a £8.81 delivery charge.

Delivery is fully insured for loss or damage

Delivery is fully insured for loss or damage. In the unlikely event that your order arrives damaged please contact us within 3 working days and we will arrange for a replacement to be sent. If the parcel appears damaged on receipt please make sure that you sign for the item as being damaged. This will help speed up the process of arranging a replacement.

Shipping of Glass Items

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is ineveitable that breakages will occasionally occur during transit. We are always happy to replace damaged items free of charge, but you must ensure that you give us reasonable chance to do this.

Queue Jumping Orders

We despatch all orders in the order that they are received. Unfortunately it is not possible for us to 'queue jump' orders. Please ensure that you place your order well in advance of any event that you require the goods for

Our delivery prices are for the UK mainland

The delivery prices on our site are for the UK mainland. Unfortunately we are unable to deliver to any offshore islands, including Northern Ireland. There are also delivery restrictions for Scotland. Please email us for a delivery quote to these areas.

For Northern Ireland, Ireland

Delivery is free of charge for all orders greater than £100.

For orders less than this delivery is £15

Delivery to Northern Ireland and Ireland can take upto 7 working days once the goods have left our warehouses

For Isle of Wight, Isle of Man and Orkney

Delivery is £15 for orders greater than £100

For orders under this value delivery is £29.37

For Jersey

Delivery is £74.90 for orders under £500

For orders greater than £500 delivery is free of charge

For other offshore islands

Please call our offices on 0845 643 1550 for a delivery quote

Signing for your order

All deliveries will require a signature. You should check that you have received the correct number of boxes before signing for the order. If you are missing boxes only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.

We aim to deliver within 5 working days

Our aim is to deliver all orders within 5 working days of receipt of payment. Usually you will receive your order within a couple of days of ordering, however we ask that you allow 5 working days before contacting us regarding delivery.

Please note that during busy periods orders may take slightly longer to arrive

We class a working day as monday to friday excluding bank holidays.

Occasionally we will run out of stock of a product. If this happens a refund will automatically be issued to your card