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Returning an Item
If you change your mind
If you have simply changed your mind about any item ordered and wish to return it, then in line with Distance Selling Regulations you can do so providing you inform us of your decision within 7 days of receipt. Once you have informed us of your decision to return an item, you have 14 days to do so at your own expense. Once the item is received at Easy Florist Supplies, we will issue a full refund for the value of the goods returned. Returns are governed by the following policies
- Your return request must be received within 7 days of receipt of goods. Unfortunately we cannot accept return requests made outside of this period.
- We will only accept returned items if they are unused and in the condition that they were originally sent. All original packaging must be included
- We cannot use our courier to collect goods. You must arrange for the goods to be returned to us, and ensure that you have adequate insurance
- A returns note must be included with the returned items. This is so that we can identify the parcels when they reach our warehouse. A returns note will be issued by email, once your returns request has been accepted.
How to return items
If you have ordered your items online and wish to return them, you can do so from your order history page online.From your order history page press the return items link, next to the appropriate order.
From this page follow the simple instructions to submit your returns request.
I have submitted a returns request, what now?
Once you have submitted your request, we will be notified that you wish to make a return. A member of our team will review the request and either approve, disallow the request. If your request is approved you will receive an email that contains your returns documentation, along with instructions for returning the item to us.
Please do not return items to us until you receive this email.
If you do not receive an email into your main inbox, please check your junk mail.
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