Delivery information
Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer
- Delivery starts from £3.95 for small items
- Free Delivery is available on all Orders over £100*
- We offer a free Click & Collect service to a growing set of locations across the UK
- We ship all across the UK & to over 30 European countries**
- Our standard delivery is 3-5 working days however we offer a next day delivery service subject to our current cut off time (please see below).
- Can't be in during the week? We offer a Saturday delivery service***
* free delivery is only available to the UK mainland and there maybe be some exclusions on certain products to certain postcodes including the Scottish Highlands.
** we can only ship non bulky & non fragile items to EU destinations, prices are quoted per box.
*** There may be exclusions on certain large items like garden furniture.
Couriers & Tracking
In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use
- Hermes
- DPD
- DHL
- Yodel
- Tuffnells
- Translink Express
Click and Collect
Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.
If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.
We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point. You need to place your order before 1pm on the Last Order Day in order for it to be picked, packed and delivery to the branch for the relevant delivery day
UK Mainland Zone 1 Delivery
Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.
| Cart Contents | Delivery Charge |
|---|---|
|
Small Items Under £100 Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£3.95 |
|
Standard Items Under £100 Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£5.99 |
|
Oversize Items Under £100 This includes large garden furniture, arches, trees and other items that go by large courier or pallets |
£8.99 |
| Any Items over £100 | Free |
Express Delivery
Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 1pm) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.
Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver
| Order Value | Delivery Charge |
|---|---|
| Orders under £100 | £9.95 |
| Orders Between £100 & £200 | £7.99 |
| Order over £200 | £4.99 |
Saturday Delivery
Our saturday delivery service is only available in England & Wales. We can also only offer saturday delivery for orders delivered by courier. For oversize orders and those delivered by pallet we offer saturday deliveries by quotation only.
Typically Saturday deliveries happen between the hours of 8am and 12noon. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.
Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.
| Order Value | Delivery Charge |
|---|---|
| Orders under £100 | £9.95 |
| Orders Between £100 & £200 | £14.99 |
| Orders Between £200 & £300 | £19.99 |
| Order over £300 | Quotation Only |
UK Zone 2
| Contents | Cost |
|---|---|
| Standard Items | £8.99 for ever £150 spend |
| Oversize Items | £14.99 for ever £150 spend |
| Pallet Sized Items | £50.00 for ever £500 spend |
Channel Islands
Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.
| Destination | Cost |
|---|---|
| Channel Islands | £11.99 for every £100 basket value |
Ireland & Further EU Destinations
We currently send all orders regardless of customer or value to the destinations listed in the table below. We can ship B2B orders to to other EU destinations however you will need to contact the office on to set this up and we need an EORI number to ship there.
Please note that any orders sent by ourselves outside of the UK, VAT is not charged, this is regardless of whether you are tax registered in your own country or not. After receiving your order, we will pick, pack and dispatch as quick as possible usually within 3-5 working days. After dispatch the transit time varies by country because of enhanced customs declarations and issues. We have seen a delay to some countries, and have experienced many issues initially with custom declarations following the UK leaving the EU single market on the 1st January 2021. However, most of these have now been resolved with only a few exceptions. Once your order has cleared UK customs and left the UK it will arrive in your country and be examined by your local customs agents. At this point they will contact you to arrange payment of any taxes and duty for import. It is very important that you check your email you used to place the order as any links for payment will go to that email and sometimes these can end up in SPAM folders. We suggest you check your local country's policy on importing however, the EU currently charges taxes for all orders and Customs Duty and Taxes for orders over EUR 135.
Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.
| Destination | Cost |
|---|---|
| Ireland | £11.99 for every £100 basket value |
| France | £11.99 for every £100 basket value |
| Germany | £11.99 for every £100 basket value |
| Netherlands | £11.99 for every £100 basket value |
| Spain | £19.99 for every £100 basket value |
| Italy | £19.99 for every £100 basket value |
Shipping of Glass Items
If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.
We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.
Shipping of Bulky Items (e.g. Garden Furniture)
Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.
Signing for your order
All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.
If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.