Delivery information

Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer

  • Delivery starts from £3.95 for small items
  • Free Delivery is available on all Orders over £100*
  • We offer a free Click & Collect service to a growing set of locations across the UK
  • We ship all across the UK & to over 30 European countries**
  • Our standard delivery is 3-5 working days however we offer a next day delivery service subject to our current cut off time (please see below).
  • Can't be in during the week? We offer a Saturday delivery service***

* free delivery is only available to the UK mainland and there maybe be some exclusions on certain products to certain postcodes including the Scottish Highlands.
** we can only ship non bulky & non fragile items to EU destinations, prices are quoted per box.
*** There may be exclusions on certain large items like garden furniture.

Couriers & Tracking

In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use

  • Hermes
  • DPD
  • DHL
  • Yodel
  • Tuffnells
  • Translink Express
note: this list however is not exhaustive and may be subject to change When your order is despatched we pass over your email and mobile phone number if provided to allow the couriers to update you with tracking details. As such you should receive an email and tracking info from the relevant courier. You can also find this information on your order history online

Click and Collect

Unfortunately we are unable to offer Click & Collect with our retail partner stores during this time. We can only offer collections from our North Leicester Distribution Centre.

  UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL

UK Mainland Zone 1 Delivery

Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.

Cart Contents Delivery Charge

Small Items Under £100

Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.

£3.95

Standard Items Under £100

Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.

£5.99

Oversize Items Under £100

This includes large garden furniture, arches, trees and other items that go by large courier or pallets

£8.99
Any Items over £100 Free

Express Delivery

Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 1pm) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.

Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver

Order Value Delivery Charge
Orders under £100 £9.95
Orders Between £100 & £200 £7.99
Order over £200 £4.99

Saturday Delivery

Our saturday delivery service is only available in England & Wales. We can also only offer saturday delivery for orders delivered by courier. For oversize orders and those delivered by pallet we offer saturday deliveries by quotation only.

Typically Saturday deliveries happen between the hours of 8am and 12noon. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.

Order Value Delivery Charge
Orders under £100 £9.95
Orders Between £100 & £200 £14.99
Orders Between £200 & £300 £19.99
Order over £300 Quotation Only

UK Zone 2

This covers shipping Rates for Scottish Highlands, Offshore Islands & Northern Ireland. Please note we cannot offer a next day or weekend service to these destinations and these deliveries can take up to 7 working days to reach some destinations. Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV, KA27-28, KW, PA20-78, PH19-26, PH30-50, ZE1-3, TR21-25)
Contents Cost
Standard Items £8.99 for ever £150 spend
Oversize Items £14.99 for ever £150 spend
Pallet Sized Items £50.00 for ever £500 spend

Channel Islands, Ireland & Further EU Destinations

We ship to over 30 different countries across the EU, each country is part of a zone. See which zone they fit into in our table below and the associated costs with them.

Please note we cannot offer a next day or weekend service to these destinations and we do NOT insure deliveries outside of the UK. Lead times may vary and can anything from 2-10 working days. If you would like more details please phone .

Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.

Please note these prices are inclusive of VAT. If you have a valid EU VAT Registration number, you will not be charged VAT, please contact us before making an order
Destination < £l00 £l00 -
£199
£200 -
£299
£300+
Channel Islands, Ireland, Belgium, France, Germany, Luxembourg, Netherlands £14.99 £19.99 £29.99 £29.99
Austria, Denmark, Switzerland* £17.99 £24.99 £34.99 Quotation Only
Czech Republic, Italy, Slovakia, Spain £24.99 £35.00 £42.00 Quotation Only
Estonia, Finland, Hungry, Poland, Portugal, Sweden, Slovenia, Bosnia-Herzgovina*, Bulgaria £29.99 £49.99 Quotation Only Quotation Only
Croatia, Greece, Latvia, Lithuania, Montenegro, Norway*, Romania, Serbia* Quotation Only Quotation Only Quotation Only Quotation Only
Any Oversize Items Quotation Only Quotation Only Quotation Only Quotation Only

* Please note that a £25 custom charge is applicable on these countries

Shipping of Glass Items

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.

We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.

Shipping of Bulky Items (e.g. Garden Furniture)

Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.

Signing for your order

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.