Coronavirus (Covid-19) - Delayed Service

Update: 30/03/2020

In response to a number of questions being asked by our customers, we are providing an update on our operations.  We are currently still open and taking orders, however In order to reduce social contact our office staff are working from home and still providing a great service.  This does mean we have a reduced service and our phone lines are not operational.  We encourage any enquiries to be directed to our email, contact forms or live chat which are being staffed as normal.

Our warehouse is still operational and staffed at a reduced service.  We've implemented a number of measures to reduce social contact, increase hand washing and split up shifts to help reduce any chances of contracting the virus.  However we do have a limited number of staff working in our warehouse meaning we have a sevre delay in getting parcels out to customers.  We appologise for this and are working in every way possible to continue the service.

We are also receiving daily updates from our delivery partners Royal Mail & DPD both of whom have numerous contingency plans and operational changes to make sure they can still provide a full service.  DPD do not require you to sign for a package at the moment and can sign on your behalf in order to reduce contact with any customers and hence can still deliver to customers in isolation.

At the moment are still offering  our Standard Service which is is operating on a very quick turnaround however we cannot offer our Next Day service.

 

FAQs

Welcome to the Easy Florist Supplies help desk. Use the menu on the left for detailed help on our products and services.

Find answers to some commonly asked questions below.

How much is delivery ?

We offer various different delivery options, and your final delivery charge will be calculated by our checkout. 

The delivery charge depends on the products ordered, value of the order, your location and speed of delivery required. 

For more information on delivery charges view our help desk here

I an not a florist, can I still buy from you ?

Yes we have no restriction on who we sell to and no minimum order values. 

I am a trade customer, can I get a discount ?

Yes. We offer Gold accounts to trade customers that are relevant to our industry. 

View more information on how to apply for a Gold account and what sort of businesses are accepted here

Can I return items if I don't like them ?

Yes we have a no quibble returns policy.

View more information here

An item is out of stock, when will you restock it ?

If an item is showing as out of stock online, please contact our sales team and they will be able to advise you of our anticipated restocking date.