Delivery information

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.

Location	Delivery Day	Address	Opening Times
Birmingham	Tuesday	Units 20-21 Gravelly Industrial Park Birmingham West Midlands, B24 8HZ	Mon-Fri 5am-3pm Sat 5am-12
Bournemouth	Thursday	Whittingtons Station Approach Boscombe Bournemouth, BH1 4NB	Mon-Fri 8am-4pm Sat 8am-12
Bristol	Friday	Chapel Street St. Philips Marsh Bristol, BS2 0UH	Mon-Fri 5.30am-4pm Sat 5.30am-12 Sun 10am-3pm
Leicester	Tuesday	90 Commercial Square Freemans Common Leicester, LE2 7SR	Mon-Fri 6am-4pm Sat 6am-2pm Sun 10am-2pm
Liverpool	Monday	25 Electric Avenue Liverpool Food Hub Liverpool Merseyside, L11 0EN	Mon-Fri 5am-1pm
Lordswood	Thursday/Friday	Regent Business Centre Revenge Road Lordswood Kent, ME5 8UD	Mon-Fri 8am-4.30pm Sat 8am-1pm Sun 10am-3pm
Norwich	Thursday	7 Frensham Road Sweet Briar Industrial Estate Norwich, NR3 2BT	Mon-Fri 9am-5pm Sat 9am-13pm Sun 10am-2pm
Nottingham	Wednesday	Victoria Parkway Netherfield Nottingham, NG4 2PA	Mon-Fri 9am-5pm Sat&Sun 10am-4pm
Rothley, Leicestershire	Every Day	UK Shopping Mall Loughborough Road Rothley, LE7 7NL	Mon-Fri 9am-5pm
Sheffield	Wednesday	South Yorks Produce Centre Parkway Drive Sheffield, S9 4WN	Mon-Fri 5am-3pm Sat 5am-12:30pm Sun 10am-2pm
Waltham Cross	Wednesday	Eleanor Trade Centre Trust Road Waltham Cross Hertfordshire, EN8 7HF	Mon-Fri 7am-5pm Sat 8am-2pm Sun 10am-3pm

Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.

Cart Contents	Delivery Charge
Cart contains a small sized items. Eg. pins, balloons, confetti etc. Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.	£3.95
Cart contains medium sized items. E.g. ribbons, books, floral sundries, bags etc. Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.	£5.50
Glassware, Fragile Items, Bulky Items, Heavy Items, Floral Foam	£8.99
Any Items over £100	Free

Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 12noon) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.

Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver

Order Value	Delivery Charge
Orders under £100	£10.98
Orders under £216	£7.99
Order over £216	Free

Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.

You can choose whether you would like a Saturday or Sunday delivery at checkout. Typically Saturday deliveries happen between the hours of 8am and 12noon and Sunday deliveries are between 8am and 6pm. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.

Order Value	Delivery Charge
Less than £216	£14.99
More than £216	Weekend Delivery Unavailable

Shipping Rates for Scottish Highlands, Offshore Islands & Northern Ireland. Please note we cannot offer a next day or weekend service to these destinations and these deliveries can take up to 7 working days to reach some destinations. Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV, KA27-28, KW, PA20-78, PH19-26, PH30-50, ZE1-3, TR21-25)

We ship to over 30 different countries across the EU, each country is part of a zone. See which zone they fit into in our table below and the associated costs with them.

Please note we cannot offer a next day or weekend service to these destinations and we do NOT insure deliveries outside of the UK. Lead times may vary and can anything from 2-10 working days. If you would like more details please phone .

Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.

Please note these prices are inclusive of VAT. If you have a valid EU VAT Registration number, you will not be charged VAT, please contact us before making an order

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.

We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.

Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.