Delivery information

Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer

What couriers do you use?

In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use

  • Amazon Shipping
  • Hermes
  • DPD
  • DHL
  • Yodel
  • Tuffnells
  • Translink Express
note: this list however is not exhaustive and may be subject to change When your order is despatched we pass over your email and mobile phone number if provided to allow the couriers to update you with tracking details. As such you should receive an email and tracking info from the relevant courier. You can also find this information on your order history online

Do i need to sign for my order?

We send all deliveries via different couriers which have different acceptance requirements. Some couriers do require a signature and some don't Most couriers however provide a selection of inflight options which including leaving at a neighbour, leaving in a safe place or delivering on an alternative date. When your order is despatch you will receive an email from the courier detailing these options

What happens if there is an issue with my order

We try our hardest to ensure that you receive your items quickly and trouble free, however mistakes can happen either with picking or during transit. Please contact us as soon possible when you notice any issue either via our online contact forms or over the phone and we will sort it out. We are always happy to replace / repair damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.

If your parcel arrives damaged or you can here damage please note this with the courier and accept the order as it may be that only part of the order is affected. Let us know as soon as possible and we will help you out.

If you are ordering items for an event please ensure that you have left plenty of time to get the goods to you and correct any issues that may occur

Special notes for shipping of bulky of very fragile items

Some large / bulky items (like garden furniture or large artificial) may be subject to a few shipping restrictions. These may be a restriction in certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require a premium for weekend delivery or 24hour services. We also have a number of extra fragile items that can't travel via a courier and must go via the pallet network, these items are subject to a surcharge up until the order total hits a certain total after which time they become free of carriage charge.

UK Mainland Zone 1 Delivery

Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.

Cart Contents Delivery Charge

Collect From Store

Please see our stores in the Collect From Store section below


Standard Items Under £100

Excludes bulky items, fragile items and heavy items such as glassware, ceramics, mirrors, stones, trees & furniture.


Fragile Items Under £100

Excludes bulky items & oversize items


Any Non Bulky Items over £100

Exclude oversize, bulky and extra fragile items


Oversize Items Under £100

This includes large garden furniture, arches, trees and other items that go by large courier or pallets


Bulky / Extra Fragile Items Under £360

This includes extra fragile items that need to travel through the pallet network

Any Items over £360 Free

Express Delivery

Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 3pm) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.

Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver

Order Value Delivery Charge
Standard Orders £9.95
Bulky / Extra Fragile Orders under £360 £49.99
Bulky / Extra Fragile Orders over £360 £9.95

Saturday Delivery

Our saturday delivery service is only available in England & Wales and for orders placed before our cut off time of 3pm on Friday. We can also only offer saturday delivery for orders delivered by courier. For oversize orders and those delivered by pallet we offer saturday deliveries by quotation only.

Typically Saturday deliveries happen between the hours of 8am and 12noon. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.

Order Value Delivery Charge
Orders under £100 £9.95
Orders Between £100 & £200 £14.99
Orders Between £200 & £300 £19.99
Order over £300 Quotation Only

UK Zone 2

This covers shipping Rates for Scottish Highlands, Offshore Islands & Northern Ireland. Please note we cannot offer a next day or weekend service to these destinations and these deliveries can take up to 7 working days to reach some destinations. Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV, KA27-28, KW, PA20-78, PH19-26, PH30-50, ZE1-3, TR21-25)
Contents Cost
Standard Items £9.95
Oversize Items £29.99
Bulky & Extra Fragile Items £50.00

Channel Islands

Please note we cannot offer a next day or weekend service to the channel island. Lead times may vary and can be anything from 2-10 working days. If you would like more details please phone .

Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.

Destination Cost
Channel Islands £11.99 for every £100 basket value

Ireland & Further EU Destinations

Unfortunately due to recent changes in VAT and delivery for International shipments we are currently restricted on sending to some countries in the EU.

We currently send all orders regardless of customer or value to the destinations listed in the table below. We can ship B2B orders to to other EU destinations however you will need to contact the office on to set this up and we need an EORI number to ship there.

Please note that any orders sent by ourselves outside of the UK, VAT is not charged, this is regardless of whether you are tax registered in your own country or not. After receiving your order, we will pick, pack and dispatch as quick as possible usually within 3-5 working days. After dispatch the transit time varies by country because of enhanced customs declarations and issues. We have seen a delay to some countries, and have experienced many issues initially with custom declarations following the UK leaving the EU single market on the 1st January 2021. However, most of these have now been resolved with only a few exceptions. Once your order has cleared UK customs and left the UK it will arrive in your country and be examined by your local customs agents. At this point they will contact you to arrange payment of any taxes and duty for import. It is very important that you check your email you used to place the order as any links for payment will go to that email and sometimes these can end up in SPAM folders. We suggest you check your local country's policy on importing however, the EU currently charges taxes for all orders and Customs Duty and Taxes for orders over EUR 135.

Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.

Destination Cost
Ireland £11.99 for every £100 basket value
France £11.99 for every £100 basket value
Germany £11.99 for every £100 basket value
Netherlands £11.99 for every £100 basket value
Spain £19.99 for every £100 basket value
Italy £19.99 for every £100 basket value

Collect From Store

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point. You need to place your order before 3pm on the Last Order Day in order for it to be picked, packed and delivered to the branch for the relevant delivery day

Location Last Order Day Delivery Day Address Opening Times
Birmingham Monday Wednesday
  Units 20-21 Gravelly Industrial Park
West Midlands, B24 8HZ
Mon-Fri 5am-3pm
Sat 5am-12
Bournemouth Wednesday Friday
  Unit 12, Avon Trading Park, Reid Street
Dorset, BH23 2BT
Mon-Sat 8am-4pm
Bristol Wednesday Friday
  Chapel Street
St. Philips Marsh
Bristol, BS2 0UH
Mon-Fri 5.30am-4pm
Sat 5.30am-12
Sun 10am-3pm
Cardiff Thursday Monday
  Bessemer Road
CF11 8BA
Mon-Fri 6am-4pm
Sat 6am-10am
Sun 10am-2pm
Hayes Friday Tuesday
  Unit 2, Clayton Road
Alpha Estate
Hayes, Middlesex
Mon-Fri 9am-5pm
Sat 9am-1pm
Sun 9am-4pm
Leicester Monday Wednesday
  90 Commercial Square
Freemans Common
Leicester, LE2 7SR
Mon-Fri 6am-4pm
Sat 6am-2pm
Sun 10am-2pm
Liverpool Friday Tuesday
  25 Electric Avenue
Liverpool Food Hub
Merseyside, L11 0EN
Mon-Fri 5am-1pm
Lordswood Wednesday Friday
  Regent Business Centre
Revenge Road
Kent, ME5 8UD
Mon-Fri 8am-4.30pm
Sat 8am-1pm
Sun 10am-3pm
Norwich Wednesday Friday
  7 Frensham Road
Sweet Briar Industrial Estate
Norwich, NR3 2BT
Mon-Fri 9am-5pm
Sat 9am-13pm
Sun 10am-2pm
Nottingham Tuesday Thursday
  Victoria Parkway
Nottingham, NG4 2PA
Mon-Fri 9am-5pm
Sat&Sun 10am-4pm
Rothley, Leicestershire Every Day Every Day
  UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL
Mon-Fri 9am-5pm
Sheffield Tuesday Thursday
  South Yorks Produce Centre
Parkway Drive
Sheffield, S9 4WN
Mon-Fri 5am-3pm
Sat 5am-12:30pm
Sun 10am-2pm
Waltham Cross Tuesday Thursday
  Eleanor Trade Centre
Trust Road
Waltham Cross
Hertfordshire, EN8 7HF
Mon-Fri 7am-5pm
Sat 8am-2pm
Sun 10am-3pm
Please note we cannot guarantee a delivery time frame for collection orders. If you want to know the quickest time to receive an order at your local depot, please phone